Course Overview
- Cost: $379.00
- Duration: 4 hours
- Delivery Options: In-Person & Online
Introducing our Interpersonal Skills Training
This interpersonal skills course is designed to help participants adjust their behaviour and approach to others according to the situation and feedback they receive. They will better understand the impact of their behaviour and overcome communication barriers.
Being an effective communicator is not a skill with which we are all born, however, it can be developed and nurtured over time.
By understanding and appreciating the nuances of interpersonal communication, participants will gain valuable insights for navigating better interactions in a range of scenarios.
This is ideal training for anyone looking to improve their collaboration skills, and build stronger interpersonal relationships.
Learning Outcomes
- Appreciate how communication styles affect specific situations and people.
- Determine how to adjust your conduct and communicate efficiently.
- Learn to address sensitive topics with diplomacy and respect.
- Build stronger personal and professional relationships.
- Enhance overall effectiveness in communicating with others.
Outline
Attitude and Conduct – Examining how our attitude influences our behaviour and its effect on those around us.
Terminology Overview – Revisiting various communication terms, with a focus on Transactional Analysis.
Transactional Analysis – A Primer – Investigating scenarios to comprehend Transactional Analysis theory and its implications on communication.
Ego States Exploration – Sharing personal accounts of interactions and connecting these experiences to TA principles.
Transaction Types – Enhancing interpersonal abilities through better understanding these skills.
Language Patterns – Recognising how specific words can elicit positive or negative reactions from those we communicate with.
Kipling Questions – Communicating clearly in order for others to process information effectively and pinpoint specific details.
Strokes Recognition – Acknowledging the importance of nurturing relationships through positive ‘strokes’ in relation to Transactional Analysis.
Crucial Influencing Techniques – Identifying key components that aid in influencing others via communication while learning how to apply them effectively.
Principles of Persuasion – Delving deeper into the art of influencing others by utilising established methods and theories.