- Cost: $379.00
- Duration: 4 hours
- Delivery Options: In-Person & Online
Introducing our Handling Complaints Training
Learn exactly how to deal with challenging customer situations.
In this training by Skills Management Australia, attendees will develop and practise their skills in dealing with and resolving customer complaints.
Participants will also learn how to assess and categorise complaints for the purpose of addressing them more efficiently.
This customer complaints training is a great complementary option to our customer excellence program and will benefit anyone who regularly interacts with and deals with difficult customers.
- Develop the skills necessary to handle customer complaints more effectively.
- Learn how to appropriately categorise complaints to handle each situation with a high level of professionalism
- Enhance your ability to deal with challenging customer interactions, turning potentially negative experiences into constructive dialogues
- Be equipped to address a wide array of customer concerns, ensuring each individual feels heard, valued, and satisfied with the resolution.