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Interpersonal Skills

Course Overview

  • Cost: $379.00
  • Duration: 4 hours
  • Delivery Options: In-Person & Online

Introducing our Interpersonal Skills Training

This interpersonal skills course is designed to help participants adjust their behaviour (and approach) to others according to each specific interaction. Participants will better understand communication to reduce conflict and misunderstanding.

Being an effective communicator is not something we all do naturally; however, these skills can be enhanced through purposeful practice and application.

By understanding and appreciating the nuances of interpersonal communication, participants will gain valuable insights for leading better interactions in a range of scenarios.

This is ideal training for anyone looking to improve their collaboration skills, and to build stronger lasting interpersonal connections.

Learning Outcomes

  • Appreciate how communication styles affect specific people and situations.
  • Determine how to best adjust your approach to communicate more productively.
  • Learn how to address sensitive topics with more diplomacy and respect.
  • Build stronger lasting personal and professional relationships.
  • Enhance your overall effectiveness as a skilled communicator.


Attitude and Conduct – Examining how our attitude influences our behaviour and its effect on those around us.

Terminology Overview (Transactional Analysis) – Revisiting various communication terms, with a focus on Transactional Analysis.

Transactional Analysis – A Primer – Investigating scenarios to comprehend Transactional Analysis theory and its implications on communication.

Ego States Exploration – Sharing personal accounts of interactions and connecting these experiences to TA principles.

Transaction Types – Enhancing interpersonal abilities through better understanding these skills.

Language Patterns – Recognising how specific words can elicit positive or negative reactions from those we communicate with.

Kipling Questions – Communicating clearly in order for others to process information effectively and pinpoint specific details.

Strokes Recognition – Acknowledging the importance of nurturing relationships through positive ‘strokes’ in relation to Transactional Analysis.

Crucial Influencing Techniques – Identifying key components that aid in influencing others via communication while learning how to apply them effectively.

Principles of Persuasion – Delving deeper into the art of influencing others by utilising established methods and theories.


  • Detailed learner guide
  • Refreshments (in-person event)
  • Certificate of completion

Experiential Learning

More than simple theory, our training programs incorporate practical learning activities, group discussions and trainer led feedback and guidance.

As part of your program

Also included is a digital learner guide, refreshments throughout the training (in-person), and a certificate of attendance emailed upon completion.

Book your spot online, or speak with a Skills Management representative.


Level 1, 111 Harrington Street, Sydney,
New South Wales 2000

123 Queen Street, Melbourne,
Victoria 3000

Level 24, 215 Adelaide Street, Brisbane,
Queensland 4000

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