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Better Business Etiquette

Course Overview

  • Cost: $379.00
  • Duration: 4 hours
  • Delivery Options: In-Person & Online

Introducing our Business Etiquette Training

This course by Skills Management Australia is designed to help individuals enhance their professionalism.

By improving business etiquette, participants will develop a respectful brand and build more trusting relationships.

This course further explores workplace culture, and identifies the appropriate etiquette practices suitable for a range of environments.

By engaging in this training, participants will learn how to cultivate an image that is both highly regarded and appreciated by others.

Learning Outcomes

  • Discover the importance of good conduct and how it impacts relationships with bosses, colleagues and clients.
  • Learn about different workplace cultures and the appropriate etiquette practices to display.
  • Adopt the behaviours necessary to conduct yourself confidently and professionally in any workplace setting.


Exploring the Concept of Business Etiquette – Delve into the meaning and significance of business etiquette in our organisations

The Influence of Our Language – Examine how our intended message can differ significantly from how a recipient perceives what we express or write

Mastering Email Communication – Learn to utilise email more effectively while steering clear of the dreaded corporate jargon prevalent in our organisations

The Art of Attentive Listening – Understand why we listen and appreciate the importance of empathetic listening

Discovering Our Personal Impact – Investigate Patsy Rodenburg’s “circles of energy” theory, which is connected to our personal resilience, ensuring we achieve the desired impact on others

Encouraging Business Etiquette in Colleagues – Occasionally, some individuals may be unaware of their negative impact on others due to poor business etiquette.


  • Detailed learner guide
  • Refreshments (in-person event)
  • Certificate of completion

Experiential Learning

More than simple theory, our training programs incorporate practical learning activities, group discussions and trainer led feedback and guidance.

As part of your program

Also included is a digital learner guide, refreshments throughout the training, and a certificate of attendance emailed upon completion.

Book your spot online, or speak with a Skills Management representative.


Level 1, 111 Harrington Street, Sydney,
New South Wales 2000

123 Queen Street, Melbourne,
Victoria 3000

Level 24, 215 Adelaide Street, Brisbane,
Queensland 4000

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