This course by Skills Management Australia is designed to help individuals enhance their professionalism.
By improving business etiquette, participants will develop a respectful brand and build more trusting relationships.
This course further explores workplace culture, and identifies the appropriate etiquette practices suitable for a range of environments.
By engaging in this training, participants will learn how to cultivate an image that is both highly regarded and appreciated by others.
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Exploring the Concept of Business Etiquette – Delve into the meaning and significance of business etiquette in our organisations
The Influence of Our Language – Examine how our intended message can differ significantly from how a recipient perceives what we express or write
Mastering Email Communication – Learn to utilise email more effectively while steering clear of the dreaded corporate jargon prevalent in our organisations
The Art of Attentive Listening – Understand why we listen and appreciate the importance of empathetic listening
Discovering Our Personal Impact – Investigate Patsy Rodenburg’s “circles of energy” theory, which is connected to our personal resilience, ensuring we achieve the desired impact on others
Encouraging Business Etiquette in Colleagues – Occasionally, some individuals may be unaware of their negative impact on others due to poor business etiquette.
More than simple theory, our training programs incorporate practical learning activities, group discussions and trainer led feedback and guidance.
Also included is a digital learner guide, refreshments throughout the training (in-person), and a certificate of attendance emailed upon completion.
Book your spot online, or speak with a Skills Management representative.
