- Cost: $379.00
- Duration: 4 hours
- Delivery Options: In-Person & Online
Introducing our Course on Making Sales by Phone
Making successful sales calls is an efficient way to reach more customers and close more deals.
The telephone has become a critical tool in obtaining sales – especially with the WFH working arrangement.
This training is designed to equip attendees with the necessary skills to make effective sales by phone.
- Learn to organise your phone calls in a structured manner and adopt an effective sales development approach.
- Utilise specific techniques to enhance communication over the phone, including effective questioning.
- Begin to present your product or service to potential customers in a compelling manner that ignites their desire to purchase.
- Skillfully handle objections, including navigating past gatekeepers.
- Master the art of closing the sale by phone.
Pros and Cons – Examining how the phone can be beneficial and detrimental in a sales setting.
An Introduction to Telephone Sales – Grasping the essential aspects that persuade customers to buy from us.
Sales Call Structure and Process – Establishing a specific procedure for organising a sales call, with an opportunity to showcase comprehension.
Reasons for Purchasing – Exploring the rationale behind people’s buying choices.
The Buying Process – Delving into the emotional elements that influence people’s purchasing decisions.
Converting Incoming Calls into Sales – Assessing a caller’s level of interest to determine the probability of making a sale.
Executing Effective Outbound Calls – Implementing a systematic approach for maximising your advantage during these calls.
Bypassing the Gatekeeper – Recognising the gatekeeper’s role and developing strategies for managing them so as to reach the decision maker.
Intriguing, Right? – Investigating three crucial communication factors when conveying your voice over the telephone.
Ways to Enhance Your Vocal Quality – 10 vital tips for vocal improvement.
Telephone Enquiry Techniques – Allowing delegates to fully comprehend various questioning methods applicable during sales calls.
Features and Advantages – Practical application of these concepts in sales situations.
Rational and Emotional Buying – A closer examination of purchasing motivations.
Addressing Objections – Hands-on use of a structured process and approaches to apply it in the workplace.
Sealing the Deal – A straightforward methodology with an enjoyable opportunity to practise these skills.
Post-course Task – An approach for integrating learning into daily work activities, ensuring ongoing review.