Fraud Blocker

Making Sales by Phone

Course Overview

  • Cost: $379.00
  • Duration: 4 hours
  • Delivery Options: In-Person & Online

Introducing our Course, Making Sales by Phone

Making phone sales is an efficient way to reach more customers and close more deals.

These days, the telephone is a critical tool for obtaining sales – especially with the now common work-from-home arrangement.

Outbound or inbound, our training has been designed to equip attendees with the skills to make more sales with ease.

Learning Outcomes

  • Organise your calls in a structured manner and adopt an effective phone sales  approach.
  • Utilise techniques designed to improve communication over the phone.
  • Learn how to present your products & services to prospects in a compelling manner, igniting the desire to purchase.
  • Navigate past gatekeepers.
  • Better handle objections.
  • Become more proficient at closing sales.


An Introduction to Telephone Sales – Understanding the essential elements that generate sales by phone.

Sales Structure and Process –  An effective process for organising your calls.

Reasons for Purchasing – Exploring the reasons behind purchasing decisions.

The Buying Process – A closer look at a typical buyer process.

Converting Incoming Calls – Gauge prospect interest levels and the probability of a sale.

Bypassing Gatekeepers – Your outbound calls and gatekeepers.

Addressing Objections – A structure for handling objections.

Sealing the Deal – A simple process for closing sales.


  • Detailed learner guide
  • Refreshments (in-person event)
  • Certificate of completion

Experiential Learning

More than simple theory, our training programs incorporate practical learning activities, group discussions and trainer led feedback and guidance.

As part of your program

Also included is a digital learner guide, refreshments throughout the training, and a certificate of attendance emailed upon completion.

Book your spot online, or speak with a Skills Management representative.


Level 1, 111 Harrington Street, Sydney,
New South Wales 2000

123 Queen Street, Melbourne,
Victoria 3000

Level 24, 215 Adelaide Street, Brisbane,
Queensland 4000

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