This course will teach participants how to effectively communicate in a confident and assertive manner.
Throughout this program, learners will discover how to maintain healthy boundaries, and confidently express their concerns.
This training is a mix of both theoretical and practical methodologies that help to promote assertiveness.
Participants will gain a solid understanding of assertive behaviours (which include the ability to say “no”), while remaining calm and professional in tense interactions.
What is Assertiveness? – Exploring the meaning of assertiveness and its significance.
Assertiveness Goals – An opportunity for attendees to consider their desired outcomes and how they would like their assertiveness approach to evolve.
Our Assertive Rights – Reflecting on our individual rights, followed by a commitment to uphold these rights.
Embracing a Positive Mindset – Delving into key techniques to enhance positivity.
The Pillars of Assertiveness – Investigating the four essential elements of being assertive while providing opportunities for practice.
The Power of Language – Grasping crucial aspects of successful communication, covering topics such as; Expressing Your Feelings, Clarity, Persistence, Empathy, and Striving for Sensible Outcomes.
Preparing for Assertive Interactions – Gaining an understanding of ‘scripting’ as a means to develop an efficient and organic approach towards assertive exchanges through practice.
Reflecting on Assertiveness – An exercise that reinforces the motivation behind pursuing assertiveness while highlighting its attainability.
More than simple theory, our training programs incorporate practical learning activities, group discussions and trainer led feedback and guidance.
Also included is a digital learner guide, refreshments throughout the training, and a certificate of attendance emailed upon completion.
Book your spot online, or speak with a Skills Management representative.
